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Important information about your return
As a marketplace platform all goods ordered from our site are sent to you directly by our specially selected and trusted sellers. As such, you must ensure you return items to the correct returns address.
Returns are chargeable at £3.50 per order, regardless of how many of the trusted sellers you order from! If you are returning items to multiple sellers in the same order, please contact us here. We will ensure you receive a voucher to ensure you only pay a single fee.
If you ordered multiple items from multiple sellers, the orders will have been sent to you in separate parcels and, therefore, they may need to go to different addresses.
For ease, and to avoid confusion, we would recommend using our returns portal here to ensure you generate a label(s) containing the correct address for each order you would like to return.
If you need more information on how to ensure your items are returned to the correct addresses, please click here.
PLEASE NOTE: To help ensure there's no delay with your refund, please ensure there is a note/piece of paper inside your parcel that confirms the order number.
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