How much does delivery cost?
What courier will be used and how long will it take?
What should I do if my order hasn't been delivered yet?
Will I receive my items in one delivery?
Where do you deliver?
How do I track my order?
Do I need to sign for my order?
Business addresses and forward shipping centres
Important information about returns
How long can I take to return an item?
How do I process a return?
Can I return everything in the same parcel?
When will I receive my refund?
I don’t have a printer
Can I have an exchange?
Why do I have multiple order numbers when I paid for all of my items together?
Can I amend or cancel my order once it’s been placed?
I haven’t received everything yet
If you have received a faulty or damaged item
If you have received the incorrect item
If your item has developed a fault
How does Secret Sales work?
Changing your details
Email subscription and preferences
Where can I see all of my previous orders?
Are Secret Sales items genuine?
How do I contact Secret Sales?
What are the payment options?
My promo code isn’t working
When will I be charged for my order?
Why was my card declined?
I didn’t receive an order confirmation email
Trouble logging into my account
Trouble using our website
I’m not receiving emails from you
Can’t add an item to my basket