Can I return everything in the same parcel?
This depends on whether your order arrived in one parcel or multiple parcels. As a marketplace platform all goods ordered from our site are sent to you directly by our specially selected and trusted sellers.
To ensure you return the correct items to the correct addresses, you should use our returns portal.
Did your items arrive in multiple parcels?
Each of your orders will have been sent to you by a different seller, therefore, it is vital that you return your orders to the correct address.
Returns are chargeable at £4.00 per order, regardless of how many of the trusted sellers you order from! If you are returning items to multiple sellers in the same order, please contact us here. We will ensure you receive a voucher to ensure you only pay a single fee.
To ensure you return the correct items to the correct addresses, you should use our returns portal to obtain a label for each part of your order.
Do not return all your items in the same parcel.
Please note our sellers will only be able to process a return if they receive the correct orders to the correct address.
Did your items all arrive in one parcel?
If your items all arrived in the same parcel, it means they were all sent to you by the same trusted seller. This means they can all be returned in the same parcel too!
PLEASE NOTE: To help ensure there is no delay with your refund, please ensure there is a note/piece of paper inside your parcel that confirms the order number.
