RETURNS
We're confident you'll love your Secret Sales purchase, but if you do need to return anything the process couldn't be easier. We've created a returns portal that can be accessed through your account page; just select the order you need to return and select 'Return Order'.
To help make things easier for you, we've teamed up with three popular couriers for you to choose from. By selecting one of these couriers from our returns portal you should get the cheapest price and Secret Sales will also receive updates about the progress of your return. However, if you don't want to use one of our chosen couriers, or if you don't have a printer, you can select your own and return your parcel to the address below.
Price: £3.50
Over 7,000 drop-off points across the UK
Open 7 days a week (early until late)
Refunded within 10 working days of delivery to Secret Sales
Price: £3.50
Over 2,500 Pickup shops across the UK
Open 7 days a week
Refunded within 10 working days of delivery to Secret Sales
Price: £2.00
4,500 ParcelShops nationwide
Open early until late, 7 days a week
Refunded within 10 working days of delivery to Secret Sales
Return Address
Clipper Logistics PLC
Secret Sales
Warehouse 39, Potters Site, Bay 11
Barlby Road
Selby
YO8 5DH
Returns Policy
If you decide you'd like to return an item to us, you have 14 days from the date of delivery to do so (or to notify us of your intentions). Once you've made us aware you're going to be returning an item you should ensure it reaches us within a further 14 days to avoid disappointment.
Before you return your order to us, we would recommend you double check our Returns Policy to ensure it meets our expectations.
Faulty Returns
If you've received a damaged item, please get in contact with us immediately and we'll do everything we can to help. Similarly, if your item develops a fault within 6 months of receipt, please get in touch here.