We're confident you'll love your Secret Sales purchase, but if you do need to return anything the process couldn't be easier. We've created a returns portal that can be accessed through your account page; just select the order you need to return and select 'Return Order'.
To help make things easier for you, we've teamed up with DPD. By using our returns portal you should get the cheapest price and Secret Sales will also receive updates about the progress of your return.
Please note, if your goods were sent to you in separate parcels, it’s likely they were sent to you from different marketplace sellers. As such, you must ensure your items are returned in separate parcels to the address included on the corresponding returns form, to guarantee your items go to the correct address.
Extended Christmas Returns
As we approach the festive season, we've extended our returns policy to help provide you with the best shopping and gifting experience. All orders placed on our site benefit from a 60 day return policy. Any orders made between 5th November 2020 and 15th November 2020 can be returned for a refund up until 14th January 2021. All other conditions within the returns policy remain unchanged.
Over 2,500 Pickup shops across the UK
Open 7 days a week
Refunded within 10 working days of delivery to Secret Sales
If you decide you'd like to return an item to us, you have 60 days from the date of delivery to do so. Once you've made us aware you're going to be returning an item you should ensure it reaches us within a further 7 days to avoid disappointment.
Before you return your order to us, we would recommend you double check our Returns Policy to ensure it meets our expectations.
Don’t forget to keep the return receipt from the courier until the return has been processed. Your return will be inspected and a refund will be issued within 10 days of reaching the warehouse.
If you've received a damaged item, please get in contact with us immediately and we'll do everything we can to help. Similarly, if your item develops a fault within 6 months of receipt, please get in touch here.