RETURNS

Extended Christmas Returns

For an improved shopping experience over the festive period, our returns policy has been extended to allow you the opportunity to keep your gifts a secret until the big day

Any items purchased between 28th November 2019 and 24th December 2019 can be returned up to 7th January 2019

As usual, your order must meet the other aspects of our Returns Policy here 

 

We're confident you'll love your Secret Sales purchase, but if you do need to return anything the process couldn't be easier. We've created a returns portal that can be accessed through your account page; just select the order you need to return and select 'Return Order'.

To help make things easier for you, we've teamed up with three popular couriers for you to choose from. By selecting one of these couriers from our returns portal you should get the cheapest price and Secret Sales will also receive updates about the progress of your return. However, if you don't want to use one of our chosen couriers, or if you don't have a printer, you can select your own and return your parcel to the address below.


Image result for Collect+ logo

Price: £3.50

Over 7,000 drop-off points across the UK

Open 7 days a week (early until late)

Refunded within 10 working days of delivery to Secret Sales

Find your nearest Collect+ store here

Image result for DPD  logo

Price: £3.50

Over 2,500 Pickup shops across the UK

Open 7 days a week

Refunded within 10 working days of delivery to Secret Sales

Find your nearest Pickup point here

Image result for Hermes logo

Price: £2.00

4,500 ParcelShops nationwide

Open early until late, 7 days a week

Refunded within 10 working days of delivery to Secret Sales

Find your nearest ParcelShop here


Return Address

Clipper Logistics PLC

Warehouse 39, Potters Site, Bay 11

Selby Rail Terminal

Barlby Road

Selby

YO8 5BL

 

 

Returns Policy

If you decide you'd like to return an item to us, you have 14 days from the date of delivery to do so (or to notify us of your intentions). Once you've made us aware you're going to be returning an item you should ensure it reaches us within a further 14 days to avoid disappointment.

Before you return your order to us, we would recommend you double check our Returns Policy to ensure it meets our expectations.

Faulty Returns

If you've received a damaged item, please get in contact with us immediately and we'll do everything we can to help. Similarly, if your item develops a fault within 6 months of receipt, please get in touch here.