Extended Christmas returns

Purchases made from 26th October can be returned by 20th February 2023.

Return Policy

You have 60 days from the date of purchase to return a product if you have changed your mind.

The item must be in its original condition, with labels attached. For more detailed information on our refund policy and any exclusions click here.

Returns are chargeable at £3.50 per order.

All our return carriers offer a fully tracked service.

How to Return

Items from the same package

Click the My Orders section in My Account and select the order you'd like to return. Click 'Returns' next to one of the items you're returning and you'll see all items you're able to return from this package. Then follow the portal's instructions.

Items from multiple packages

Click the My Orders section in My Account and select the order you'd like to return. Click the returns button next to one of the items you'd like to return. If multiple items arrived in one of your packages, you'll see the items grouped together in the portal. Select the items you'd like to return and follow the portal's instructions.

If you'd like to return items from other packages in the same order, please click the returns button next to the additional item in the My Account section. You can then follow the portal's instructions for these items.

Orders placed as a guest

Please use the guest returns portal which can be accessed here.

No returns button on My Account

Please click here to access the returns portal and follow the instructions.

Important information

Hold tight! It can take up to 10 days for your refund to be processed after receipt in the warehouse. You will be notified by email when this has been processed. Refunds can take up to 5 working days to show on your account, depending on your bank.

PLEASE NOTE: To help ensure there's no delay with your refund, please ensure there's a note/piece of paper inside your parcel that confirms the order number.

Return options

Please note that the courier options available may differ depending on the item being returned

Returns are chargeable at £3.50 per order, regardless of how many of the trusted sellers you order from! If you’re returning items to multiple sellers in the same order, please contact us here. We’ll ensure you receive a voucher to ensure you only pay a single fee.