We're confident you'll love your Secret Sales purchase, but if you do need to return anything the process couldn't be easier.

Returns policy

You have 60 days from the date of purchase to return your items if you change your mind.

Before you return your order, we would recommend you double-check our Returns Policy to ensure it meets our expectations.

Don’t forget to keep the return receipt from the courier until the return has been processed. Your return will be inspected and a refund will be issued within 10 days of reaching the trusted seller’s warehouse.

Returns portal

Click here to access our returns portal. Simply select the order that contains the item(s) you need to return and select 'Return Order'.

To help make things easier for you, we've teamed up with DPD. By using this option you should get the cheapest price and Secret Sales will also be able to track your return and receive updates about its progress; ensuring your refund is issued quickly.

If you need any help with using the returns portal, click here!

 

Please note, if your goods were sent to you in separate parcels, it’s likely they were sent to you from different trusted sellers. As such, you must ensure your items are returned in separate parcels to the address included on the corresponding returns form, to guarantee your items go to the correct address. For more information on this, please click here.

 

Go to Help Centre

Important information about returns

How long can I take to return an item?

Returns policy

How do I process a return?

Can I return everything in the same parcel?

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