What are the payment options?

We accept payments from all of the major debit and credit card providers including VISA, Mastercard, Maestro and American Express. You may be prompted for extra security including 3D Secure which is an additional measure for online credit and debit transactions, to protect you from any fraud attempts. We also accept PayPal, which can be selected at checkout. In addition to the standard pay now options above, Secret Sales now offers flexible payment plans with ClearPay. For more information, see the ClearPay category below. At this time we’re unable to take orders over the phone

When will my payment be captured?

When using a debit or credit card we capture the funds almost immediately. This might not show on your statement for up to 3 days dependent on your bank, however, the payment information should be available to view in pending transactions. PayPal payments on the other hand are taken immediately.

Why has my card been declined?

There are several reasons that your card issuer may be stopping you from placing an order. This may include; the card has expired, some of the details entered are incorrect or there are insufficient funds in your account. If you have any concerns, we would recommend you get in contact with your bank for further information.

Why have I received multiple order numbers and emails when I've paid for all my items together?

If you’ve ordered items from different marketplace sellers, you’ll be receiving a delivery from each of the respective marketplace sellers. You’ll be notified of the split delivery at checkout and will also send separate emails to confirm the status of each one. But don’t worry, there will be only one payment taken from your account and delivery will be free, regardless of how many parcels are sent! All information about your orders will be under the ‘Orders’ tab on your account

Can I amend or cancel my order once it’s been placed?

If your payment, address or contact details have changed, you should update us before you place the order; you can do this at checkout. As your order will be dispatched to you directly by one of our carefully selected marketplace sellers, we have a very small window to make amendments to the information on your order or process a cancellation. If your order has the status ‘Order Confirmed’ in your order history on your account, we may still have time and we would recommend you call us to avoid any delay. Sadly, if your order is ‘In Progress’ or ‘Dispatched’ it’s too late to make any adjustments to the information as our marketplace sellers will have already packaged the goods. Similarly, we’re unable to change the size or colour of an item once your order has been sent to our marketplace sellers.

How much will delivery cost?

Absolutely nothing! To provide an even wider and exciting range of goods, we’ve partnered with amazing brands & marketplace sellers from around the world who will send your order directly to you. Getting your order to you quickly is a big priority for us and we’ve worked hard with our marketplace sellers to provide efficient delivery, free of charge!

What courier do you use and how long will it take?

Each marketplace seller will have carefully selected their own couriers to ensure their products get to you safely and efficiently. Although our marketplace sellers are based around the world, they’ll ensure your order reaches you within 3 to 5 working days of you placing the order.

Why am I receiving more than one delivery?

If you’ve purchased multiple items from different brands, you’ll receive a parcel from each of them. Don’t worry, you’ll get a confirmation email and tracking reference for each of your parcels which you can use to track when your goods will arrive. You’ll also be able to see the delivery estimation at checkout, by logging in to your account and in your email updates!

Where do you deliver?

At the moment we deliver to the United Kingdom, however, we're always working to get our great value products to customers around the world. The Secret Sales experience will be coming to customers in the Republic of Ireland, Isle of Man and the Channel Islands very soon!

My delivery has taken longer than expected

If for some reason we foresee your order taking longer to get to you than we originally thought, we’ll alert you by email as soon as we can. If you have any concerns, please let us know as soon as possible and we’ll do what we can to help. Although your items will have been sent to you directly, the Secret Sales Customer Success team is here to help if you’ve got any concerns. If you’ve got any questions, please don’t hesitate to get in touch with us and the team will happily help.

Do you deliver to British Forces Post Office (BFPO) addresses?

Due to the restrictions in place we’re unable to deliver to BFPO addresses at the moment.

Do I need to sign for my order?

If you’re out, our marketplace sellers’ chosen couriers may leave your parcel with a neighbour or in a secure location to avoid missed deliveries. If there isn’t a secure location available the courier will leave a delivery note and reattempt delivery the next working day (they’ll attempt delivery 3 times before returning your order to us). Once you’ve received your delivery notification on the morning of delivery, you can leave any specific requests you have with your driver.

Where can I see my orders?

You can see a list of the orders you’ve placed by logging in to your account and selecting the orders tab.

How do I track my order?

Once your order has been dispatched, you’ll receive your tracking details from our selected delivery partner; this will usually be within 24 hours of the courier receiving the parcel. You’ll also receive email updates with estimated delivery dates.

All items must be returned unused, in the original packaging, and with tags. Incomplete, torn, worn, soiled items or any item that appears to have been used will not be accepted. You have 60 days from the date of delivery to notify us of your intention to return your item. Following your notification to Secret Sales, you have 7 days to return your order to the respective brand or marketplace seller. Unless they are faulty or incorrectly supplied, the following items cannot be returned: Products that have been in your possession for over 60 days Any perishable goods, such as food or flowers CDs, DVDs or software with a broken seal Men’s and women’s underwear and swimwear, except bras Opened adult toys Piercing jewellery Opened cosmetics and skincare Any items specifically marked as non-returnable Secret Sales’ Customer Success team are available to help support you with your return, however, there may be occasions where we may need some input from our marketplace sellers. Rest assured that we’ll take ownership for you as much as possible!

How do I process the return?

If you’d like to return an item from your order, please visit the My Account page and select the order you’d like to send back to us. To ensure you get your refund as quickly as possible, we would recommend you take advantage of our returns portal. If you return an order without using the portal, you may experience a delay. If the item you’d like to send back to us meets the above requirements set out in the Returns Policy, you can select ‘Return Order’ at the bottom of the order page. At this point you’ll be directed to our returns portal where you can select your return courier and purchase a label. You’ll be given the opportunity to print the return label or save it to print at another time. Remember, the returns label can only be used once and you won’t be able to resend the label; therefore, if you’re unable to print it straight away we would recommend saving it. Once you’ve printed your label, attach it to the outside of your return parcel and drop it at your chosen drop-off point. To avoid any confusion while in transit, ensure the original delivery label is covered. Please note: Returned items that reach us outside of the returns period will be sent back to the sender’s address.

When will I receive my refund?

Once our marketplace sellers have received the returned item(s) they’ll do everything we can to process the refund straight away, however, please allow up to 10 working days. We’ll send you a confirmation email once your return has been received and when the refund has been processed.

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About Us

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About Us

Fashion without boundaries, within a unique marketplace. Enjoy up to 70% off 1000+ brands

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We do fashion differently

Secret Sales is an online marketplace with a love for fashion and delivering great value for money.

Your number one destination for online sales at famously low prices, we are a digital outlet village that offers savvy discounts on the latest clothing trends, inspirational homeware, cutting-edge cosmetics and so much more.

We lift the lid on the designer brands you love, bringing luxury labels to the table for everyone to enjoy.

Our story

Beginning life as a flash-sales retailer in 2007, the direction of Secret Sales as a business pivoted in 2020 when it came under exciting new ownership.

We are proud to be one of the UK’s leading off-price retailers that gives customers access to exclusive discounts on thousands of leading luxury designer brands.

Since March 2020, our collection of brands has grown enormously from an original 100 to currently 1000+ of the world’s leading luxury designers, including Ted Baker, Gucci, Converse, Superdry, DSquared2, Emporio Armani & many more.

The recent launch of our international websites in Belgium and The Netherlands points to the rapid success and growth of Secret Sales since its revamp. The sky's the limit as we eagerly look to write the next chapter in our ecommerce journey.

Watch this space, sale hunters!

Our story

Beginning life as a flash-sales retailer in 2007, the direction of Secret Sales as a business pivoted in 2020 when it came under exciting new ownership.

We are proud to be one of the UK’s leading off-price retailers that gives customers access to exclusive discounts on thousands of leading luxury designer brands. Since March 2020, our collection of brands has grown enormously from an original 100 to currently 1000+ of the world’s leading luxury designers, including Ted Baker, Gucci, Converse, Superdry, DSquared2, Emporio Armani & many more.

The recent launch of our international websites in Belgium and The Netherlands points to the rapid success and growth of Secret Sales since its revamp. The sky's the limit as we eagerly look to write the next chapter in our ecommerce journey.

Watch this space, sale hunters!

1000+ trusted global brands

So, what's our secret? It all boils down to trust, hard work and a keen eye for a sale that’s just too good to miss.

Our Secret Sales buyers have earned fantastic working relationships with the various brands that we sell, ensuring that we source the very best stock available from the hundreds of labels we promote on our website.

Each product you buy has been lovingly curated, handpicked, quality-checked and sent to you directly from the trusted seller themselves. A simple yet satisfying recipe for success!

Hundreds of trusted global brands:

So, what's our secret? It all boils down to trust, hard work and a keen eye for a sale that’s just too good to miss.

Our Secret Sales buyers have earned fantastic working relationships with the various brands that we sell, ensuring that we source the very best stock available from the hundreds of labels we promote on our website.

Each product you buy has been lovingly curated, handpicked, quality-checked and sent to you directly from the trusted seller themselves. A simple yet satisfying recipe for success!

Our stamp on sustainability

The fight against clothing waste is an uphill task that demands urgent action. Did you know that around £140 million worth of clothing ends up in landfill each year in the UK?

At Secret Sales, we do things differently. As part of our sustainable sales model, we don't manufacture any clothing and we purposely sell discounted items to stop our stock from becoming waste. Our dropship model shrinks our carbon footprint by not shipping stock to a warehouse before reaching the customer.

What’s more, all our office staff work from home, cutting down on commute generated carbon emissions, as well as saving on energy costs used to run large office spaces. We’re also proudly partnered with Reforestum, a co-founded forest project that offsets CO2 emissions.

We also sell a growing collection of pre-owned stock, directly cutting down on waste and breathing new life into perfectly good products in the blossoming second-hand market. Explore Secret Sales and sustainability

Our promise to you

As our loyal customers, you are the beating heart of Secret Sales. You are at the forefront of every decision we make, every deal we seal with brands and the driving force behind our incredible value for money price model.

We promise to continue working tirelessly to ensure that the trusted brands we work with set the best possible prices for their products.

For more details on Secret Sales, explore our Press and Help Centres below.

Help Centre

Feeling stuck? Explore our help centre

Press Centre

Explore SECRET SALES in the press

Sustainability

Our stamp on sustainability