DELIVERIES

Delivery times

Getting your order to you is a big priority for us and we'll do everything we can to have your new purchase with you as soon as we can. Delivery timescales can differ depending on the estimated date we expect to receive your item from the supplier.

Items that are immediately available to us will reach you within 2 to 4 working days; if we foresee any delays we'll be in touch.

If your item is being sent to us by the supplier, you'll see a unique delivery estimation both on the product page and at checkout; usually around 6 working days after the order date. If there are any delays in us receiving the order from our supplier, we'll give you updates along the way.

Marketplace orders are sent to you directly from the appropriate brand or supplier and will reach you in 2 to 4 working days. You'll know if this is the case as you'll see 'Fulfilled by Marketplace' on the product page and at checkout.

You may receive your items on different days, so for specific delivery estimations be sure to check the product page, checkout and your email updates. 

Delivery charges and international shipping

We can deliver anywhere in the UK, Isle of Man and the Republic of Ireland. Delivery charges are applied per sale and are shown below and all import duties are included in the price. 

  • United Kingdom - £3.95
  • Isle of Man - £3.95
  • Republic of Ireland - £3.95

We'll only charge a single delivery charge. If you order multiple items from different sales, you may receive several deliveries but you’ll only pay one delivery fee.

Orders from our selected partners in the Secret Sales marketplace will carry a delivery charge provided by each seller at the checkout.

Courier information

We’ve partnered with reliable and trusted third-party services to distribute our orders to our customers as quickly as possible. For deliveries within the UK, we use Hermes courier services. For single items over £500, deliveries to the Isle of Man and deliveries to the Republic of Ireland we work with DPD. 

Orders under £50 may be sent with Royal Mail.

The distribution of any items purchased from the Marketplace is the responsibility of each seller, who has its own services or partnerships. In this case, you can check their individual information in your account. If you still have questions or are unsure give us a call and we will liaise with the suppliers on your behalf.