I didn’t receive an order confirmation email

Thank you so much for placing an order with Secret Sales. There may be a couple of reasons why you have not received an order confirmation email:

The email may have been moved straight to your junk or spam folder by your email provider; double check there first. If you find the email in the junk or spam folder, there is usually a button you can select to move the email (and future emails) back into your main inbox.

There might be an error with the email address entered at checkout. Log in to your account using your correct email address to see whether your order shows on your account page.

Your order may be under review by our payment system. To help ensure the security of our customers some orders are selected for review. There is no reason to worry, you’ll receive an email as soon as the order is pushed through.

If you have not received your order confirmation email within 12 hours of placing the order, please do not hesitate to get in touch with our team. We would recommend giving as much information as possible for us to locate your order (your email address and delivery postcode are particularly helpful).

Trouble logging into my account

If you have forgotten your password, you can set up a new one by selecting forgot your password on the login page; alternatively, click here. If the email address you enter is linked to a Secret Sales account, you will receive an email with a link to reset your password.

If you do not see an email it is possible it may have gone straight to your junk/spam folder.

If you have not received the password reset instructions it is likely no account exists with the email address you have entered. In these cases, you can proceed to create a new account with your desired email address.

If you have placed orders previously using your email address and you are still unable to login, please do not hesitate to get in touch with us and we will take a further look for you. We would recommend giving as much information as possible for us to locate your order (your email address and delivery postcode are particularly helpful).