Trouble using our website

We’re really proud of our site and we’re constantly improving things behind the scenes to ensure it runs smoothly at all times. Frustratingly, there are some external factors that can make using our site harder than we would like it to be. With this being said, there are a couple of steps you can take that will likely resolve the issue for you.

All you need to do is clear your browser Cookies. Before you do this, keep a note of anything you’ve got saved in your basket but this process will clear what you’ve saved! This can be achieved by visiting your browser settings and following the instructions accordingly. Once you’ve deleted your Cookies, close your browser and revisit our website. Hopefully, any problems you were experiencing have now been resolved.

In our experience, the above resolves the majority of the issues our customers experience, however, if this doesn’t work, please don’t hesitate to get in touch with us and let us know what’s been happening. The more information you can provide us with the better; the browser you’re using, the type of device you have and what you’ve tried so far (screenshots are really helpful).

 

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