Why do I have multiple order numbers when I paid for all of my items together?
For your convenience, we put all of your items together in a single basket and all of the items will be delivered to you in the same timescales.
If you have ordered items from different trusted brands or trusted sellers in the same basket, you will be receiving a delivery from each of the respective trusted sellers respectively.
You will be notified of the split delivery at checkout and you will also receive separate emails to confirm the status of each one. To help make it easier to track and manage your orders, each will be given its own order number.
Do not worry, there will be only one payment taken from your account and there is no additional cost for multiple parcels.
All information about your orders will be under the Orders tab on your account here.
Can I amend or cancel my order once it’s been placed?
As your order will be dispatched to you directly by one of our carefully selected trusted sellers, we have a very small window to make amendments to the information on your order or process a cancellation.
If your order has the status Order Confirmed in your order history on your account, we may still have time and we would recommend you contact us to avoid any delay.
Sadly, if your order is In Progress or Dispatched it is too late to make any adjustments to the information as our trusted sellers will have already packaged the goods.
Once your order has been placed, we are unable to make any adjustments to the size or colour.
If your payment, address or contact details have changed, you should update us before you place the order; you can do this at checkout.
I haven’t received everything yet
Before you get in touch, it is worth checking to see whether the item you’re missing is arriving in a separate parcel.
The easiest way to check this is to check your dispatch email. You will notice you have a separate order number for each of our trusted sellers that you have purchased from. If you select each order number, you will be given a list of the items included in the parcel and the relevant tracking number.
It is possible that the item you are missing was out of stock and the seller refunded it. Once again, you can check this by logging in to your account here and selecting the order you’re after. It will confirm if a refund has been issued.
If you have checked the above with no success, please get in touch with our team as quickly as possible.
