Trouble logging into my account

If you’ve forgotten your password, you can set up a new one by selecting ‘forgot your password’ on the login page; alternatively, click here. If the email address you enter is linked to a Secret Sales account, you’ll receive an email with a link to reset your password.

If you don’t see an email it’s possible it may have gone straight to your junk/spam folder.

If you haven’t received the password reset instructions it’s likely no account exists with the email address you’ve entered. In these cases, you can proceed to create a new account with your desired email address.

If you’ve placed orders previously using your email address and you’re still unable to login, please don’t hesitate to get in touch with us and we’ll take a further look for you. We would recommend giving as much information as possible for us to locate your order (your email address and delivery postcode are particularly helpful).


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