The portal will only recognise your order number if you enter the full number including the suffix. You'll find this order number in your dispatch email.

Your order number's suffix is case sensitive and will follow a format such as M001234567-a-A. The east thing to do is copy and paste it, or, click the 'Track order' button in your dispatch email.

As a marketplace, your items may be shipped to you from different trusted sellers. In these cases, your items will be delivered in separate parcels.

Your dispatch emails will confirm which items are included in each of the parcels. You'll notice you have a separate order number for each of our trusted sellers that you have purchased from. If you enter each order number into the tracking portal above (including the suffix), you'll see the most recent updates for each tracking number.

It is possible that the item you are missing was out of stock and the seller refunded it. In the unlikely event that this happens, you will have received an email to let you know. Further confirmation will be provided in the tracking portal above.

Using the tracking portal above, you'll be able to see what courier the trusted seller used to ship your order. All of the updates from the chosen courier will be shown here in one place.

Standard delivery is within 3 to 5 days of the order being placed.

Selected items are delivered in 1-3 days

A small number of items are sourced from our trusted luxury suppliers and may take 5-7 days

The exact delivery dates for all items are displayed clearly at the add to basket button when you select your product and throughout checkout, so you always know exactly when you will receive your order.

We use a large network of couriers to ensure you receive your order when you’re expecting it. Each of our specially selected and trusted marketplace sellers will have carefully nominated their own couriers to ensure their products get to you safely and efficiently.

1. Double check the estimated delivery date

You’ll find this date in your Order Confirmation email and in 'My Orders’ in My Account here.

Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, check your tracking.

2. Track your order

You will have been given order numbers including a suffix for every shipped parcel. You'll notice you have a separate order number for each of our trusted sellers that you have purchased from. If you enter each order number into the tracking portal above (including the suffix), you'll see the most recent updates for each tracking number.

3. Still waiting for your order?

Waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times). Our trusted marketplace sellers carriers are always doing their best to get your order to you. Make sure you keep an eye on the tracking portal above for the latest updates.

If your order doesn’t arrive within a couple of days of the estimated delivery date then please let us know and we’ll do our best to help you.

The Secret Sales Customer Success team is here to help if you’ve got any concerns. If you’ve got any questions, please don’t hesitate to get in touch with us and the team will happily help.

If your order you’ve purchased contains items from different sellers, you will receive multiple parcels.

You’ll receive a dispatch email for each parcel that is shipped. The email will confirm what items are in the parcel and the relevant tracking number for you to monitor its progress.

All information about your orders, including the tracking number once it’s been dispatched, will be under the ‘Orders’ tab on your account.

For details on how to return your order, click here to visit our returns page