Why do I have multiple order numbers when I paid for all of my items together?

For your convenience we put all of your items together in a single basket and all of the items will be delivered to you in the same timescales, for free.

If you’ve ordered items from different trusted brands or trusted sellers in the same basket, you’ll be receiving a delivery from each of the respective trusted sellers respectively.

You’ll be notified of the split delivery at checkout and you’ll also receive separate emails to confirm the status of each one. To help make it easier to track and manage your orders, each will be given its own order number.

Don’t worry, there will be only one payment taken from your account and delivery will be free, regardless of how many parcels are sent!

All information about your orders will be under the ‘Orders’ tab on your account here.


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