Help Centre | Secret Sales

Return Policy

You have 60 days from the date of purchase to return a product if you have changed your mind.

The item must be in its original condition, with labels attached. For more detailed information on our refund policy and any exclusions click here.

Returns are chargeable at £3.50 per order.

All our return carriers offer a fully tracked service.

How to create a return

Select your applicable tab below

	Step 1: Click on the ‘My Orders’ section in your Secret Sales account or click here.
	Step 2: Simply Select the order you wish to return.
	Step 3: The item(s) you ordered will be grouped by the trusted seller(s) which dispatched them. Click ‘Returns’ next to the item(s) you wish to return first.
	Step 4: Select the item(s) you wish to return and choose a reason why.
	Step 5: Finally, Select a courier service to smoothly handle your return(s). Once selected, we will email your returns label/QR code to you.
	That's it! If you have other items to return, simply repeat the process above.

Important information

Hold tight! It can take up to 10 days for your refund to be processed after receipt in the warehouse.

You will be notified by email when this has been processed. Refunds can take up to 5 working days to show on your account, depending on your bank.

PLEASE NOTE: To help ensure there's no delay with your refund, please ensure there's a note/piece of paper inside your parcel that confirms the order number.

Returns options

Please note that the courier options available may differ depending on the item being returned.

Carrier	Price	Service	Printer Required
	£3.50	Store drop-off	Yes
	£3.50 £3.50	Store drop-off Store Drop Off QR Code	Yes No
	£3.50 £3.50	Post Office Drop Off Post Office Drop Off QR Code	Yes No