Returns Policy

We understand you may want to return an item sometimes, and you want this to be simple and you want your money back quickly.

As long as an item is still in its original condition, we accept returns 60 days from the date of purchase, subject to the rules below. None of these rules affect your statutory rights.

All items must be returned unused, in the original packaging, and with tags. Incomplete, torn, worn, soiled items or any item that appears to have been used will not be accepted.

You have 60 days from the date of purchase to return your order to the seller.

Unless they are faulty or incorrectly supplied, the following items cannot be returned:

Products that were ordered over 60 days ago
Any perishable goods, such as food or flowers
CDs, DVDs or software with a broken seal
Men’s and women’s underwear and swimwear, except bras
Piercing jewellery
Opened cosmetics and skincare
Any items specifically marked as non-returnable

Secret Sales’ Customer Success team is available to help support you with your return, however, there may be occasions where we may need some input from our marketplace sellers. Rest assured that we’ll take ownership for you as much as possible!

 

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