We’re sorry you’re experiencing difficulties with one of our discount codes. There are a few things that could be causing this:
The discount code may not be valid on the items in your basket. Not all of the promotional discounts we offer are across all items on our website and can sometimes be for certain sellers, brands or categories. Double-check the terms of the promo code you’re using to ensure the items in your basket are included.
It’s possible that the code has been entered incorrectly. To help ensure there’s no issue, we would recommend copying and pasting the code in to the promo code field. Always double check there are no additional spaces before or after the code.
The code may be single-use and may have already have been used. In this case, we would recommend double checking the terms outlined when you were provided with the code.
If you’re still having issues with your code, please don’t hesitate to contact us and we’ll do everything we can to help.